I didn't assemble immediately - had no hay to move. There's a 30 day defect policy evidently. The forks are not level so they enter the bale at different angles needing more force to enter / retract spear. This strains bottom plate - bent after 30 bales. No response to email or phone - complaint sent off shore. Use credit card and test ASAP so you can cancel payment. Threats resulted in offer of $100 to fix myself. I said: send me new plate assembly. Silence. Now in dispute with my CC company.